Clinic Policies

1. Appointment Scheduling

• Appointments can be conveniently booked online at www.emersonremedial.com

• For first-time clients, please arrive 5 minutes early to complete any necessary paperwork, unless you’ve already submitted your intake form online.

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​2. Cancellations & Rescheduling

• We understand that unforeseen circumstances arise. If you need to reschedule, kindly provide at least 24 hours’ notice.

• Appointments cancelled with less than 24 hours’ notice may incur the full session fee. ​

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​3. Payment Policy

• Payment is required at the time of your service.

• We accept EFTPOS payments and offer HICAPS for instant health fund claims.

• ​If paying with cash, please bring the exact amount, as we do not keep cash on the premises.

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​4. Late Arrivals

• Arriving late may result in a shortened session to accommodate subsequent appointments.​

• The full session fee​ will still apply. ​

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5. Health & Safety​​​

• Please inform your therapist of any medical conditions, allergies or medications. 

• If you’re feeling unwell or exhibiting symptoms of illness, we kindly ask that you reschedule your appointment.

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​​6. Client Confidentiality

• Your personal information and treatment details will be kept confidential in accordance with privacy laws.​

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7. Therapist Conduct

• We are committed to providing a professional and respectful environment.

• Inappropriate behaviour will not be tolerated and will result in immediate termination of services.

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​8. Feedback & Concerns

• We value your feedback. If you have any concerns or suggestions, please feel free to discuss them with Rachel.