Clinic Policies

1. Appointment Scheduling

You can conveniently book your appointments online at www.emersonremedial.com

​​

For first-time clients, please arrive about 5 minutes early to complete any necessary paperwork, unless you’ve already submitted your intake form online.

​​​

​2. Cancellations & Rescheduling

I understand that life can be unpredictable. If you need to reschedule, please give at least 24 hours’ notice.

​​

Appointments cancelled with less than 24 hours’ notice may incur the full session fee.

​​

​3. Payment Policy

Payment is required at the time of your appointment.

​​

I accept EFTPOS payments and offer HICAPS for instant private health insurance claims. If you prefer to pay with cash, please bring the exact amount, as I do not keep cash on the premises.​​

​

​4. Late Arrivals

If you arrive late, your session may need to be shortened to accommodate other clients. The full session fee will still apply.  ​

​​

5. Health & Safety​​​​

​​Please let me know about any medical conditions, allergies, or medications before your session. 

​​

If you're feeling unwell or showing signs of symptoms of illness, I kindly ask that you reschedule your appointment. 

​​​

​​6. Client Confidentiality

Your personal information and treatment details are kept completely confidential in line with privacy laws.​

​​​

7. Therapist Conduct

I am committed to providing a professional and respectful environment. Any inappropriate behaviour will not be tolerated and will result in immediate termination of services.

​​

​8. Feedback & Concerns

Your feedback is always welcome. If you have any questions, concerns or suggestions, please feel free to discuss them with me directly.